Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

At marksandspencerm, we take orders seriously. If something arrives damaged, defective, incorrect, or materially different from the product page, let us know within 30 days of confirmed delivery and we’ll get it handled.

What we cover

• Transit damage.
• Defective items or items unusable as described.
• Wrong item received.
• Item materially different from the product-page description.

What we can’t cover

• Change-of-mind, buyer’s-remorse, or personal preference.
• Wrong product, flavor, size, or quantity chosen at checkout.
• Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items — unless tied directly to a reported defect.
• Unauthorized returns.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

Start a request

Email support@marksandspencerm.shop within 30 days of delivery. Include the order number, checkout email, a description of the issue, and clear photos or video of the item and packaging. Please wait for return instructions before shipping anything back.

Return shipping & fees

For approved claims, marksandspencerm provides a prepaid return label or reimburses approved return-shipping costs when a physical return is required. No restocking fee on approved eligible claims.

Approved returns go to:

marksandspencerm
7815 N High Ridge Rd
East Dubuque, Illinois 61025
United States

Inspection & resolution

Once received, we inspect the return against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. Claims may be denied if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days of approval or inspection. Banks and card issuers may need another 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@marksandspencerm.shop
Phone: +1 563-500-8393